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  1. Lisa Fraser says:

    When I set a closing date in QB Desktop it prevents other users from entering *any* transactions, regardless of the date. For example, I set the Closing Date to Dec 31-2020 and my coworker is asked for the override password for any subsequent entries – she can’t even enter a bill dated May 5, 2021.

    Has anyone come accross this situation before? The only remotely possible reason for this that I can think of is that we are each running a different version of Windows. We do have the same version of QB, however, but I noticed that the date formats are different for each of us. We cannot switch to the same version of Windows yet due to some incompatibiities on some of the other software we are running so I am at a loss.

    1. admin says:

      From August on our team:
      There are a lot of factors that could be causing this. I’m assuming that this is occurring in a locally hosted server environment. In which case it may be as simple as restarting the server to resync the instances of QB at the individual user level. If that doesn’t work I would explore the time and date settings within each instance of QB and make sure they all match. If they do match, I would use the Admin account to make sure that the individual user privileges haven’t been changed somehow. Lastly, I would try a database validation to make sure the file isn’t suffering from some form of data corruption.

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